Refund and Cancellation Policy.

Unless expressly stated otherwise, BEDIGITAL LAB LTD provides services to business customers. Fees paid for work already performed are non-refundable.

Where services are paid in advance, any refund following cancellation shall take account of work already performed, time and resources already committed, third-party costs, software or licences purchased, advertising or media spend, travel costs and other non-cancellable expenditure.

Strategy, audit, discovery, onboarding, research, configuration, implementation, planning and setup fees are non-refundable once the relevant work has commenced.

Advertising spend, software subscriptions, licences, hosting, data services, media expenditure and other third-party costs already incurred or irrevocably committed are non-refundable.

Fees relating to leads or campaign services supplied in accordance with agreed criteria are not refundable merely because a prospect does not respond or a lead does not convert into a sale. Any lead-replacement or rejection mechanism must be agreed in writing.

Recurring or retained services may be cancelled in accordance with the minimum term or notice period specified in the relevant proposal, order, statement of work or service agreement. Cancellation does not automatically create a right to refund for services already supplied or committed.

If we terminate an engagement without Client breach before prepaid services are delivered, any refundable unused portion of prepaid professional fees will be determined after deducting services already performed and committed third-party expenditure.

Nothing in this Policy excludes rights that cannot lawfully be excluded.

Requests concerning cancellation or refunds should be sent to contact@bedigital-lab.com.